Question 1

How do I find your truck?

Accepted Answer

We do not have a set/regularly recurring location within the city. There are several ways to find where we are this week:(1) Text alerts here (2) Follow Woofbowl on Instagram where we post where we'll be that week

Question 2

How do I book the truck?

Accepted Answer

Please fill out our booking form here.

Question 3

Can I order ahead for pickup?

Accepted Answer

We welcome walk-ups only at this time. Click here for a schedule of where we will pup-up this week.

Question 4

How far in advance do I have to book the truck?

Accepted Answer

We recommend submitting a booking inquiry at least 5-7 weeks in advance.

Question 5

Does Woofbowl make cakes?

Accepted Answer

We may offer cakes again on a future date, but we no longer make cakes.

Question 6

What forms of payment do you accept?

Accepted Answer

We accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. The following card types are accepted: Credit, Corporate, Debit (processed like credit), Prepaid, Rewards.
 
Customers can pay with a tap by using a contactless card or an Apple Pay or Google Pay enabled device with NFC technology

Question 7

Where are you based?

Accepted Answer

We are based in Brooklyn, NY. We make all of our treats in a FDA approved and health inspected commercial kitchen that is not open to non-employees.

Question 8

Do you have affiliate codes?

Accepted Answer

No, we believe in organic growth.

Question 9

When will my order arrive?

Accepted Answer

In-stock merchandise: ships within 1-2 business days.
 
Perishable treats: We only ship perishable items Monday-Wednesday to prevent spoilage of packages sitting in a shipping warehouse over the weekend. If you place your order by 8am on Wednesday, it will ship the same week. All other orders will ship the following week.
 
In our mission to recycle, reduce, and reuse, your box/package may have other labels/markings on it. We reuse boxes that haven't been destroyed in transit.

Question 10

What are your COVID procedures?

Accepted Answer

We are implementing the following safety procedures for our guests:
Staff will be wearing gloves inside of the Woofbowl truck
Social distancing markers will be placed on the ground
We have increased sanitation procedures: 
Counters will be wiped down with disinfectant every 30 minutes
POS and payment readers will be wiped down every 30 minutes
Hand sanitizer will be provided
We encourage our guests to:
Stay home if sick with a cough or fever
Please wear a face mask
Stay 6 feet from other customers
Clean hands with soap and water or hand sanitizer after contact with frequently touched surfaces

Question 11

Can cats have Woofbowl?

Accepted Answer

Yes! Cats love Woofbowl, too

Question 12

Do you franchise?

Accepted Answer

Not at this time, but if you'd like to be considered for future franchise opportunities with us, please fill out our interest form here

Question 13

What is your refund policy?

Accepted Answer

All sales are final. In the event there is inclement weather, private bookings can be rescheduled to a date/time that both parties mutually agree upon.

Frequently asked questions